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Im not getting under warranty serviceIm not getting under warranty service

Consumer Protection »Posted 30 Aug 2020 Post Answer

legal question
I brought my laptop ( acer Nitro 5 ) on 25/9/19 with 1 year warranty.

On 26/8/20

While I was using laptop battery was low so I tried to connect the adaptor but it was not charging. I thought it must be power adaptor so I again raised the complaint with

Case ID - 3635590i

On 29/8/20

Engineer visited my place for service then told the adaptor is fine. But something has burnt in the motherbroad and also i can't claim warranty for that.
Asked Rs.84,000 for replacement.

I can't afford that replacement neither is that my fault
Motherboard was faulty it's like 5 days odd after mother broad was replaced and it's burnt and he claims that it's my fault

I want to make things clear if the board was burnt because of electricity fluctuation the adaptor was suppose to be burnt not the motherboard

From the purchase of the product I have spent 3 months just for repairing the laptop. This justifies that problem is with the product

8 months of use and I have got the laptop repaired for 3 times now they areb8 responsible for motherboard
I can't afford the mother it's my daily driver for college and also for my work

I'm soo done with the product support I demand a justice and I need replacement of parts

I'm gone through soo much with the product experience
I'm ready to file a case under consumer protection act

I really need justice









legal answer from lawyer E00320247Dont worry send legal notice to them first..After that file case in counsumer commission for compensation and replacement of laptop...
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legal answer from lawyer E00303568Dear client,
Send them notice through lawyer and file complain in consumer Court and claim heavy compensation.



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legal answer from lawyer E00307724without any delay u can send notice and fight for that for best contact us wil l guide u



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legal answer from lawyer E00307724without any delay u can send notice and fight for that for best contact us wil l guide u



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legal answer from lawyer E00297058Cheated in online shopping or otherwise ? Here is how you can get justice
Not futile to pursue online vendors who fail to deliver promised goods and services. Chitra Vittal from Bangalore wins out-of-court settlement from online vendor of cakes

Far too many of us have felt cheated by online vendors but have let it go because of the apparent futility of fighting for our rights. However, Chitra Vittal’s story tells us that it is indeed possible to win out-of-court settlements with online vendors with the help of consumer rights organizations like the International Consumer Rights Protection Council (ICRPC).
Chitra Vittal from Bangalore ordered a combo package including cake from Flowers n Cakes to India, an online florist and gift store that guarantees same day delivery and the “delivery of fresh products – always.”Flowers n Cakes to India failed to deliver the product on the specified day, and when they finally did deliver it the next day, the cake was “smashed up, made of cheap wine” and of a quality that was entirely unacceptable to the customer.
When Ms Vittal attempted to complain about the non-delivery of the product on the scheduled day, she found that the customer care numbers displayed on the website were not attended. She managed to find contact details of their Hyderabad-based sub-vendor, only to be told that they had only received their orders from Flowers n Cakes to India the morning after the scheduled date.

Five days later, Ms Vittal complained about the delayed delivery of a substandard product over a chat conversation with the company representative, Rahul, who, according to her was rude and paid no heed to her complaints.
Ms Vittal then approached Arun Saxena, President of ICRPC, which runs a consumer helpline. Mr Saxena sent an email to the vendor on behalf of Ms Vittal, informing them that they had conducted Unfair Trade Practices under Section 2 (1) (r) of the Consumer Protection Act. If the vendor did not refund the full amount to Ms Vittal and pay Rs50,000 as compensation for her losses, harassment and inconvenience, Mr Saxena said, severe action would be initiated against them, seeking higher compensation of Rs1 lakh with the legal costs.

What ensued was a series of emails exchanged among Mr Saxena, Ms Vittal and Flowers n Cakes to India, where the vendor attempted to seek refuge in its disclaimer against “unavoidable delays”. Ms Vittal felt that the vendors entirely ignored the accusation of no-response to complaints and were repeatedly rude to her. The emails reveal comments from the vendor to the tune of “If she doesn’t understand simple English language then it’s not our responsibility” and “she is the only one who we can call Fake”.
When Mr Saxena finally said that the matter was headed to consumer court and they would have to appear in person to justify their position, Flowers n Cakes to India beat a hasty retreat. With a sudden and radical change of tone, it sent a politely apologetic email to Ms Vittal, with the promise of a full refund on the same day.



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