DigiLocker is a flagship initiative of Ministry of Electronics and Information technology (MeitY) under Digital India Programme, which was launched by the Hon’ble Prime Minister of India in the year 2015. The National e-Governance Division (NeGD), under Digital India Corporation, a not for profit company of Ministry of Electronics & Information Technology (MeitY),was set up to facilitate and support, MeitY in Programme Management of the Digital India Programme with a vision to transform India to a digitally empowered society and knowledge economy. NeGD has a judicious mix of Professionals from Private Sector and Deputationists from Government to ensure that requisite skill sets are available to execute the designated tasks.
We appoint young and dynamic graduates. This engagement shall be dependent upon the project duration. The selected candidate shall strive to match the performance so as to ensure that the responsibilities are achieved within agreed time frames to the best satisfaction of the Management of NeGD. The candidate will be required to work at alternative locations within India as required by NeGD.
Posts: Executive/Assistant Manager
2. Education Qualifications: Graduate in Law/ English/ Journalism from a recognized University.
3. Key Requirements: Excellent written and verbal communication skills in english and hindi language Experience in customer support Time-management skills and the ability to work under pressure Commitment to the organization’s goals and values
4. Knowledge & Experience: 0-3 years of experience with zeal to handle customer queries and resolve in time bound manner May be required for development of Modules Familiarity with MS office, reporting and documentation *Note –Social Media exposure will be added advantage.
5. Responsibilities Handle customer complaints, provide appropriate solutions and alternatives within the time limits Follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Provide accurate, valid and complete information by using the right methods/tools Liaison with development team for identifying ongoing issues, manage response and help development team during resolving the issues
Selection Will be Based either Written Exam/Interview.
The last date of receiving application is extended up to 15 th September, 2020